The people who use any given web site are all different in terms of geography, past behavior, intent, device, time of day, the temperature of the climate they’re currently in…and the list goes on. Developing for the web is anything but easy, so, over the last few years, the Drupal community has been focusing on keeping up with the various mobile device sizes, design patterns and browser technologies, putting a lot of attention on responsive design, and doing it well. So, we’ve since been doing fairly well on adapting to various devices, but what about the aforementioned traits such as intent, past behavior and the like?
We often create personas to plan and design web sites, but the content does not embody or respond to these fictional-turned-real characters. Marketers spend a lot of time producing content that could be better-tailored to each individual. An individual’s browsing history can be cookied, if they are an anonymous user, or logged in analytics and tied to their account as an authenticated user.
Amazon.com has been a leader in this domain. Just look at all the recommendations and custom-tailored content you receive when logged in to amazon.com. The site even informs the anonymous, uncookied user when there is no browsing history to act upon, encouraging further activity on the site.
Think about a woman in her late 60s – based purely on statistics, she might opt-out if she receives an email that contains offers for power tools and pro athlete products. Or a man who receives an email with women’s clothing. Similar consequences are in play on web sites.
Another example of a leader in context is Netflix. New videos are recommended based on your viewing habits, ratings, and even your Facebook friends’ activity on Netflix.
The buzzword for this context is called Web Experience Management (WEM). Vendors have been developing proprietary, expensive, closed-source solutions. It is to the great benefit of the Drupal community to engage in WEM as part of What Drupal Does. There is already work being done with the WEM project that allows one to track user events as they occur throughout the site. By so doing, one can customize a user’s experience so that it is unique and relevant to the user. The WEM module also integrates with Google Analytics to further track events. Any event you track in WEM can also be sent to Google Analytics.
Events are tracked via the included Engagement API. You can track an event via PHP on your page or during a certain hook in a custom module. The PHP would look something like this:
engagement_event_track($event_name, $event_value, $event_data, $uid);
Drupal.engagement.track(event_type, val, data)
An event can also be tracked via HTML, such as in an HTML email.
The WEM project is currently under active development, but already usable. It needs people to help with integration into Views, Rules, and similar Drupal architecture patterns. With that, let’s close with a few screen shots of the WEM module in action, running on on Drupal 7. One can see that UI for assigning points to events within categories is simple yet effective. User segments can be built from these categories and corresponding point totals to deliver a customized, contextual experience to your user. This effort will hopefully make WEM much less of a concept of its own, and lead to the expectations of what Drupal does as a CMS. WEM is really just a CMS, with context.
Web Experience Management: User interface in Drupal 7